Frequently asked questions
Typically from placing your order to collection or delivery on site we aim for a 4-7 working day turnaround, for spray finished panels please allow 9-12 working days and pressed laminates 7-10 working days. If you need your panels sooner please ask.
Our minimum is one sheet of any selected material for collection and for cut to size panels. Our minimum order value for delivery is £250
Yes, we provide a cutting pattern with every quote. From the pattern you can check the grain direction of your panels and see how we have made the most economical use of your boards, reducing waste and costs to you.
We deliver to Kent, Surrey, Central London and Sussex with our own vans, if you are not in these areas please contact us for a quote, we may still be able to help.
Each of your panels will be individually labelled with the dimensions and part descriptions from your cutting list. When your order is complete the components are stacked and palletized or bundled together in like sizes. Upon arrival our driver will help unload your order at the curb side by hand.
Yes, if you want them.
We are unable to store any offcuts from your boards for you, however if you would like to retain your offcuts please select this option when ordering and we will include them with your panels. We consider an offcut to be anything larger than 300mm x 300mm, if you need to keep any offcuts smaller than these dimensions please just let us know.
Please get in touch if you can’t find a specific board from our standard product list, we will do our utmost to help source the boards that you need. Contact Us
We offer a login page for you to create and save your part lists online. Here you can access your account 24/7, select materials and save cutlists and quotes for future reference.
You can name each part in your list, input and alter dimensions and quantities, and select and specify edging for every panel.
No time to create an account? Download our Excel enquiry form, fill it in with your project details and cutting list, and email the form back to us at firstname.lastname@example.org. Please use our spreadsheet if you can, this helps us avoid any transcription errors when we process your enquiry.Download Excel enquiry form
Yes, we offer samples of many of the boards available from our price list and have a display of over 400 decors at our factory. If you need a sample of Egger, Kronospan, pre-veneered MDF or Valchromat email us with your sample request at email@example.com, we will despatch these out to you free of charge in small quantities.
We are certified with both the Forestry Stewardship Council and PEFC (Program for the Endorsement of Forest Certification) and most of our boards are sourced from FSC or PEFC accredited suppliers, with paperwork available upon request. Look out for FSC or PEFC certified products in our board range, if you are still not sure feel free to contact us at firstname.lastname@example.org
Due to the handling restrictions of jumbo size boards we cannot deliver full size sheets to site, they are cut-to-size only items.
Yes, cutting costs are included for each board you select - if you need a quick way to work out a cost for your project just add up the number of boards you think you need. Edgebanding per panel is an additional cost.